Bilingual Front Desk & Patient Access Specialist I

Astrana Health, Inc.; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Astrana Health, Inc. is seeking a Patient Services Specialist I to support front office operations and ensure a smooth patient experience across our clinics in Houston. The role focuses on appointment scheduling, registrations, referrals, and check-out while liaising with payers and care teams.

The ideal candidate is bilingual in Spanish and English, highly organized, and adept at multitasking in a fast-paced healthcare setting. Onsite work with competitive hourly pay.”

Qualifications

• Bilingual in Spanish required.
• High school diploma or equivalent required.
• Medical office experience preferred.
• Ability to multitask and prioritize work in a fast-paced healthcare environment.
• Experience with referrals, authorizations, scheduling, or patient registration preferred.
• Knowledge of EMR/EHR systems.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide exceptional customer service by greeting patients, managing check-in and check-out processes, and assisting with patient inquiries.
• Schedule, reschedule, and confirm appointments while supporting efficient patient access and clinic operations.
• Process and track referrals, authorizations, and pre-certifications while coordinating with insurance carriers, provider offices, and patients.
• Verify insurance eligibility, collect copays, and maintain accurate patient registration and demographic information.
• Coordinate follow-up appointments, specialty care referrals, and diagnostic testing to support continuity of care.
• Maintain accurate electronic medical records and supporting documentation.
• Partner with providers, medical assistants, and care teams to improve patient flow, close care gaps, and enhance patient satisfaction.
• Perform other duties as assigned in support of clinic operations and patient care.

Skills

Bilingual in Spanish

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

Astrana Health, Inc. is seeking a Patient Services Specialist I to support front office operations and ensure a smooth patient experience across our clinics in Houston. The role focuses on appointment scheduling, registrations, referrals, and check-out while liaising with payers and care teams.

The ideal candidate is bilingual in Spanish and English, highly organized, and adept at multitasking in a fast-paced healthcare setting. Onsite work with competitive hourly pay.”