Bilingual Front Desk Associate - Healthcare

Astrana Health; San Gabriel (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Astrana Health's Southern California Heart Center in San Gabriel, CA is seeking a friendly, detail-oriented Front Desk Receptionist who speaks Mandarin or Cantonese or Spanish. You will greet patients, check in/out, manage appointments, and support the care team to create a smooth patient experience.

This onsite role requires excellent communication, HIPAA awareness, and proficiency with EHR systems; you will handle payments, verify demographics, and coordinate front desk operations in a

Qualifications

• Fluent in Mandarin, Cantonese, or Spanish.
• At least 1 year of Front Desk experience at an outpatient clinic.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Experience managing a multi-line phone system and scheduling.
• Proficiency with electronic health records (EHR) systems and HIPAA compliance.

Responsibilities

• Greet patients and visitors, provide exceptional customer service, and assist with check-in/check-out.
• Answer and manage a multi-line phone system and take messages for providers.
• Schedule, reschedule, and confirm patient appointments; maintain provider calendars.
• Verify patient demographics, insurance information, and eligibility; document in EMR.
• Collect co-pays and payments per office procedures.
• Provide accurate information to patients, visitors, pharmacies, and providers.

Skills

Mandarin

Cantonese

Spanish

Customer service

Communication

Organization

Attention to detail

Education

High school diploma or GED

Tools

EHR systems

Multi-line phone system

Office software

HIPAA knowledge

Job description

Astrana Health's Southern California Heart Center in San Gabriel, CA is seeking a friendly, detail-oriented Front Desk Receptionist who speaks Mandarin or Cantonese or Spanish. You will greet patients, check in/out, manage appointments, and support the care team to create a smooth patient experience.

This onsite role requires excellent communication, HIPAA awareness, and proficiency with EHR systems; you will handle payments, verify demographics, and coordinate front desk operations in a