Bilingual Patient Access Specialist — Hybrid Ready

Aspire Houston Fertility Institute; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Coverage

Parental Leave

Paid Time Off

401(k) Plan

HSA Contributions

EAP Support

Education Reimbursement

Job summary

Inception Fertility - Houston is seeking a Patient Access Specialist who speaks Spanish to guide prospective patients through the registration and scheduling process. You will handle inquiries by phone and email, collect registrations, and coordinate with clinics.

The role starts on-site with a path to hybrid work after a successful 90‑day period. The ideal candidate has 1–2 years of patient contact experience, a high school diploma, and comfort with EMR and Microsoft Office.

Qualifications

• Bilingual Spanish required or strongly preferred.
• 1–2 years patient contact/scheduling experience.
• Demonstrated knowledge of HIPAA compliance and requirements.
• Ability to operate computers and EMR/Microsoft Office proficiently.

Responsibilities

• Answer timely telephone inquiries from prospective patients.
• Deliver superior patient service on calls, emails, and chats.
• Assist patients with registration forms (internet, email, fax, mail).
• Route forms to appropriate location or office contact.
• Maintain monthly log for new patient referrals.
• Mail new patient packets to potential patients on request.
• Assist supervisor as needed.
• Other duties as assigned.

Skills

Bilingual (Spanish)

1-2 years patient contact

HIPAA compliance

Computer proficiency

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

Inception Fertility - Houston is seeking a Patient Access Specialist who speaks Spanish to guide prospective patients through the registration and scheduling process. You will handle inquiries by phone and email, collect registrations, and coordinate with clinics.

The role starts on-site with a path to hybrid work after a successful 90‑day period. The ideal candidate has 1–2 years of patient contact experience, a high school diploma, and comfort with EMR and Microsoft Office.