Bilingual Patient Access Specialist I

Legacy Community Health; Tennessee; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision & Life Insurance

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company Match

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at Legacy Pharmacies

Travel Insurance & Pet Insurance

Subsidized Gym Membership

Job summary

A leading healthcare organization in Tennessee is seeking a Bilingual Patient Access Specialist I to enhance patient access and experience through innovative technologies. The ideal candidate will have exemplary communication skills and strong customer service experience, particularly in tech-savvy settings. Responsibilities include managing inbound and outbound calls, scheduling appointments, and maintaining HIPAA compliance. This role offers a hybrid schedule and a comprehensive benefits package, making it an excellent opportunity for those passionate about digital healthcare innovation.

Qualifications

• Passion for digital innovation in healthcare.
• 1-2 years of customer service experience in tech-savvy environment.
• Experience in clinical office support preferred.
• Ability to use advanced computer systems.
• Proven experience in patient scheduling.
• Ability to interpret information across languages.

Responsibilities

• Orchestrate inbound and outbound calls within a tech-driven environment.
• Leverage technologies to schedule appointments.
• Follow protocols for referrals, insurance, and eligibility verification.
• Engage in continuous learning about patient access innovations.
• Handle multiple tasks integrating phone communication and computer operations.
• Champion HIPAA compliance in patient data security.

Skills

Bilingual English/Spanish proficiency

Exemplary communication skills

Customer service experience

Punctuality and reliability

Proficient in computer systems

Education

High school diploma or equivalent

Tools

MS Windows

Online platforms

Job description

Overview

Are you ready to pioneer a new era in patient interaction? Join us as a Bilingual Patient Access Specialist I, where you'll harness cutting-edge communication technologies to create a seamless, innovative patient experience.

• Be the voice of Legacy, utilizing state-of-the-art systems to ensure accurate, timely appointment scheduling and information delivery
• Immerse yourself in a dynamic, digitally-transformed environment focused on exceptional patient care
• Drive community impact by facilitating access to vital healthcare services
• Collaborate with visionary teams dedicated to healthcare innovation

Your mission, if you choose to accept it, is to navigate the digital landscapes of General Inbound Calls, Specialty Inbound Calls, or Outbound Calls, becoming an integral part of our Patient Access Department's digital revolution.

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Ste. 1300 Houston, TX 77019

Schedule: Monday-Friday (7AM-5PM) | Hybrid

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Key Responsibilities

• Orchestrate inbound and outbound calls within a dynamic, tech-driven call-center environment
• Leverage emerging technologies to schedule appointments with precision, ensuring a smooth patient journey
• Uphold our digital-first approach by following established protocols for referrals, insurance, and eligibility verification
• Engage in continuous learning to stay at the forefront of industry advancements and patient access innovations
• Exhibit game-changing problem-solving skills by utilizing data-driven insights to enhance patient interactions
• Employ cutting-edge communication technologies to facilitate seamless inter-departmental collaboration
• Utilize advanced analytics to identify and prioritize high-risk or urgent patient needs for optimized care delivery
• Masterfully handle multiple tasks simultaneously, integrating phone communication with advanced computer operations
• Champion HIPAA compliance in a tech-integrated environment, ensuring patient data security and privacy
• Anticipate and address patient needs through superior interpersonal skills and modern communication strategies

Minimum Qualifications

• High school diploma or equivalent, with a passion for digital innovation in healthcare
• 1-2 years of forward-thinking customer service experience, ideally within a tech-savvy environment
• Experience in clinical office support, with a focus on technology integration, highly preferred
• Exemplary communication skills, both verbal and written, with a knack for digital tools and platforms
• Proficient in the use of advanced computer systems, including MS Windows, Email, and online platforms
• Proven experience in patient scheduling, enhanced by a tech-centric approach to healthcare access
• Demonstrated punctuality and reliability, ready to engage with minimal absenteeism in a fast-paced setting
• Bilingual English/Spanish proficiency, with the ability to navigate and interpret information across languages, as a digital ambassador for our diverse community

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Core Attributes

• Approachable & Collaborative
  

  We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

• Driven & Committed
  

  We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

• Perceptive & Thoughtful Communicators
  

  We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.