Bilingual Patient Access Specialist I

Astrana Health; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Astrana Health is seeking a Patient Services Specialist I to support front office operations in our Houston clinics. You will handle appointment scheduling, registrations, referrals, authorizations, and checkout activities, serving as a liaison between patients, providers, payers, and staff to ensure a smooth patient experience.

The role requires fluency in English and Spanish, high attention to detail, and the ability to multitask in a fast-paced medical office environment.

Qualifications

• Bilingual in Spanish required.
• High school diploma or equivalent required.
• Medical office experience preferred.
• Experience with referrals, authorizations, scheduling, or patient registration preferred.

Responsibilities

• Provide exceptional customer service by greeting patients, managing check-in and check-out processes, and assisting with patient inquiries.
• Schedule, reschedule, and confirm appointments while supporting efficient patient access and clinic operations.
• Process and track referrals, authorizations, and pre-certifications while coordinating with insurance carriers, provider offices, and patients.
• Verify insurance eligibility, collect copays, and maintain accurate patient registration and demographic information.
• Coordinate follow-up appointments, specialty care referrals, and diagnostic testing to support continuity of care.
• Maintain accurate electronic medical records and supporting documentation.
• Partner with providers, medical assistants, and care teams to improve patient flow, close care gaps, and enhance patient satisfaction.
• Perform other duties as assigned in support of clinic operations and patient care.

Skills

Bilingual Spanish

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

EMR/EHR systems

Job description

Astrana Health is seeking a Patient Services Specialist I to support front office operations in our Houston clinics. You will handle appointment scheduling, registrations, referrals, authorizations, and checkout activities, serving as a liaison between patients, providers, payers, and staff to ensure a smooth patient experience.

The role requires fluency in English and Spanish, high attention to detail, and the ability to multitask in a fast-paced medical office environment.