Bilingual Patient Access Specialist

San Ysidro Health; Escondido (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

San Ysidro Health in Escondido, California seeks a patient services representative to greet visitors, answer phones, register new patients and guide them through funding eligibility and patient access processes.

Responsibilities include entering demographics into Epic, collecting co-pays, coordinating referrals, researching funding options, and providing courteous service to patients and staff while upholding privacy rules.

Qualifications

• Minimum one year in customer service, preferably in a medical setting.
• High School Diploma or GED required; CA Driver's License preferred.
• Bi-lingual abilities with English fluency required for patient interactions.

Responsibilities

• Greet visitors, answer phones, and direct callers and patients.
• Register new patients and verify demographics and insurance details.
• Enter patient data into Epic system accurately and timely.
• Explain funding options and assist with co-pays and deductibles.
• Coordinate referrals and assist with patient access processes.
• Maintain cleanliness and organization of front desk area.

Skills

Customer service

Bilingual (Arabic/English, Farsi/Eng,/

Communication

Data entry

Phone etiquette

Problem solving

Education

High School Diploma or GED

CA Driver's License

Medical Assistant Certification

Tools

Epic system

Job description

San Ysidro Health in Escondido, California seeks a patient services representative to greet visitors, answer phones, register new patients and guide them through funding eligibility and patient access processes.

Responsibilities include entering demographics into Epic, collecting co-pays, coordinating referrals, researching funding options, and providing courteous service to patients and staff while upholding privacy rules.