Patient Access Specialist - Bilingual Call Center

Valley Community Healthcare; Los Angeles (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Valley Community Healthcare is seeking a front desk coordinator to greet clients, schedule appointments, and provide patient resources in a busy clinic in Los Angeles. You will handle calls, messages, and direct inquiries while navigating the EHR system to support multiple departments.

Qualifications include strong telephone skills, the ability to multitask, and bilingual English/Spanish; prior medical facility experience is a plus.

Qualifications

• Must have good telephone skills.
• Ability to work well with a variety of people.
• Ability to handle multiple tasks.
• Bilingual English/Spanish and experience working in a medical facility beneficial.

Responsibilities

• Greet clients and direct them to appropriate resources.
• Schedule appointments for multiple departments; answer and forward calls.
• Navigate Valley Community Healthcare's EHR system.
• Verify insurance eligibility for patients.
• Make appointments through the EHR patient portal.

Skills

Telephone skills

Multitasking

Bilingual English/Spanish

Tools

EHR system experience

Job description

Valley Community Healthcare is seeking a front desk coordinator to greet clients, schedule appointments, and provide patient resources in a busy clinic in Los Angeles. You will handle calls, messages, and direct inquiries while navigating the EHR system to support multiple departments.

Qualifications include strong telephone skills, the ability to multitask, and bilingual English/Spanish; prior medical facility experience is a plus.