Coordinator Patient Access

NeighborHealth; Gove City (KS); On-site; USD 27,000 - 40,000; Part time

Job summary

NeighborHealth invites applications for a Part-time Patient Access Coordinator in the Registration department at 10 Gove Street – Taylor Building. The role focuses on friendly, professional patient interactions and accurate data capture to deliver a superior experience, especially in the Emergency Department.

Schedule requires every Saturday and Sunday, 4pm–11pm. Requirements include a HS Diploma/GED, 1+ year of customer service/administrative work, bilingual Spanish/English, medical terminology

Qualifications

• HS Diploma or GED required.
• Minimum 1 year of customer service and/or administrative experience.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience with electronic medical records is a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Check-out appointments and schedule follow-up visits or recalls.
• Book, cancel, or reschedule appointments for walk-ins.
• Answer phones and document encounters or RX refill requests.
• Navigate and document in the Electronic Medical Record (Epic).

Skills

Customer service

Administrative experience

Bilingual Spanish/English

Microsoft Office

Epic EMR

Education

HS Diploma/GED

Tools

Microsoft Office Suite

Epic EMR

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type:

Part time

Department:

Registration

All Locations:

10 Gove Street – Taylor Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to arrive/check-in patients in the Emergency Department following the Registration department guidelines. Schedule: Every Saturday & Sunday, 4pm-11pm.

Essential Duties and Responsibilities:

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:

• HS Diploma/GED.
• Minimum of 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Compensation:

Starting at $19.55 up to $29.33 based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.