Bilingual Patient Access & Benefits Specialist

RXinsider LTD.; Orlando, Northern (FL, KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

AssistRx in Orlando, FL seeks a Bilingual Patient Access Specialist to support Spanish‑speaking clients in both Spanish and English. You will process applications, introduce assistance programs, perform benefit investigations, and navigate reimbursement issues while entering patient data.

The role requires bilingual proficiency, healthcare experience, and familiarity with insurance basics. Training will cover program requirements, data systems, and cross-functional collaboration with providers

Qualifications

• Must be fluent in Spanish and English.
• Able to complete language assessment as required.
• Experience with benefit investigation and health insurance preferred.

Responsibilities

• Respond to customer inquiries in both Spanish and English.
• Answers inbound calls and makes outbound calls to introduce services.
• Gathers patient data, addresses the needs of the patient and reviews insurance benefits.
• Records the call details in patient data system.
• Contacts insurers for verification of benefits.
• Handles difficult patient situations when they arise.
• Conducts follow-up with pharmacies.
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.
• May need to take and receive calls.

Skills

Bilingual Spanish-English

Language assessment

Customer service

Microsoft Office

Education

AA or equivalent

Tools

Microsoft Office Suite

Job description

AssistRx in Orlando, FL seeks a Bilingual Patient Access Specialist to support Spanish‑speaking clients in both Spanish and English. You will process applications, introduce assistance programs, perform benefit investigations, and navigate reimbursement issues while entering patient data.

The role requires bilingual proficiency, healthcare experience, and familiarity with insurance basics. Training will cover program requirements, data systems, and cross-functional collaboration with providers