Bilingual Patient Access & Admissions Specialist

Universal Health Services; McAllen (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Universal Health Services in Texas McAllen seeks a patient access representative to perform registration, verify benefits, collect payments, and coordinate admissions. You will handle calls, paperwork, and interdepartmental communications to support efficient patient flow.

The role requires bilingual English/Spanish, strong customer service, and solid computer skills. A high school diploma and CPI training within 6 months are required.

Qualifications

• 1. Minimum 1–2 years of healthcare business office experience preferred.
• 2. Excellent customer service skills are required.
• 3. Computer skills required.
• 4. Good verbal communication in English/Spanish.
• 5. Must adhere to Compliance Program and Code of Conduct.

Responsibilities

• Register patients by interviewing, obtaining demographic/identification information.
• Verify insurance/benefits and collect payments upfront.
• Determine eligibility and arrange patient admission per hospital policy.
• Obtain signatures for payment responsibility and explain financial obligations.
• Answer phones and direct calls; assist with ordering supplies and preparing letters.

Skills

Customer service

Bilingual English/Spanish

Computer skills

Verbal communication

Compliance adherence

Education

High School diploma

CPI training within 6 months

Job description

Universal Health Services in Texas McAllen seeks a patient access representative to perform registration, verify benefits, collect payments, and coordinate admissions. You will handle calls, paperwork, and interdepartmental communications to support efficient patient flow.

The role requires bilingual English/Spanish, strong customer service, and solid computer skills. A high school diploma and CPI training within 6 months are required.