Bilingual Passenger Services Agent - English & Arabic

Swissport International AG; Miami (FL); On-site; USD 28,929 - 33,062; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Miami to deliver exceptional customer service, ensuring smooth operations for passengers. This role requires fluency in English and Arabic, excellent communication skills, and a passion for customer service.

The successful candidate will manage check-in processes, baggage handling, and assist passengers with special needs, while ensuring compliance with all security regulations. Join a diverse and inclusive team dedicated to providing top-notch aviation services.

Qualifications

• Written and verbal professional fluency in English and Arabic (Levantine, Gulf, or Egyptian dialects) is required.
• Passionate about customer service with relevant work experience.
• Must be able to type and learn airline specific software.

Responsibilities

• Provide all required passenger/customer services including check-in and ticketing.
• Assist passengers through arrival and check-in processes.
• Manage passenger baggage processing and fee calculation.

Skills

Customer service

Communication skills in English

Communication skills in Arabic

Education

High School diploma or GED equivalent

Tools

Computer reservation/ticketing software

Job description

Swissport International AG is seeking a Passenger Service Agent in Miami to deliver exceptional customer service, ensuring smooth operations for passengers. This role requires fluency in English and Arabic, excellent communication skills, and a passion for customer service.

The successful candidate will manage check-in processes, baggage handling, and assist passengers with special needs, while ensuring compliance with all security regulations. Join a diverse and inclusive team dedicated to providing top-notch aviation services.