Bilingual Passenger Service Lead

Menzies Aviation Limited; Tampa (FL); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Menzies Aviation Limited in Tampa, FL seeks a Passenger Services Agent to coordinate and support the frontline team, ensuring a professional, safe and efficient operation aligned with company standards.

You will assist Passenger Service Agents in their duties, manage day-to-day administration, liaise with carriers, maintain training records, and help maintain staff morale while covering shortages as needed. Candidates should meet the listed education and physical requirements.

Qualifications

• High school diploma or equivalent.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Ability to supervise up to 10-15 passenger service agents.
• Must be able to pass all pre-employment testing including drug testing and a physical.
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Must be able and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their duties to ensure professional, safe and efficient operations.
• Ensure smooth operation through coordination between department and agencies to achieve on-time performance.
• Monitor, evaluate and recommend training needs and maintain training records for Agents.
• Attend day-to-day administration tasks (ordering supplies, improving staff procedures, communications, investigating problems/delays).
• Liaise with Carriers’ representatives to meet requirements and standards.
• Assist in maintaining staff morale and open communication with staff.
• Cover manpower shortages and assist wherever necessary.
• Perform other duties as assigned.

Skills

Supervisory ability

Customer service

Safety/compliance

Effective communication

Flexibility with shifts

Drug test readiness

Physical stamina

Education

High School diploma

One year college certificate or technical school

Job description

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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