Frontier Passenger Service Supervisor

Menzies Aviation; Miami, Northern (FL, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Menzies Aviation in Miami seeks dedicated passenger service staff to ensure accurate weight and balance handling and high-quality customer service at check-in and gate areas.

You will resolve complaints, assist with special needs, manage schedules, and support safe, compliant airport operations in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Must have high school diploma or equivalent.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Move/lift luggage up to 70 lbs and stand for long periods.
• Must pass FBI background check and pre-employment drug test.
• Experience with computer software programs is preferred.

Responsibilities

• Ensure accuracy of all weight and balance requirements.
• Promptly handle passenger service complaints with positive resolution.
• Oversee staff scheduling, leadership development and accountability.
• Perform check-in procedures including reservations, ticketing, seat assignments, and announcements.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, work at heights over 15 feet and manage aircraft doors.
• Read and interpret loading instructions, hazard labels, and routing tags.
• Ensure safe, healthy, secure operations in line with government rules.
• Attend to other duties as assigned.

Skills

Customer service

Communication

Flexible scheduling

Computer literacy

English proficiency

Education

High school diploma

Job description

Primary accountabilities and duties include:

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Perform other duties as assigned.

Qualifications and Experience:

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Comfortably and continuously move/lift customer luggage with up to 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
• Must pass pre-employment drug test.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

High School or better.

Experience

Licenses & Certifications

Required

EMPLOYEE BADGE

Preferred

DRIVERS LICENSE

Equal Opportunity Employer
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