Passenger Service Lead

Menzies-Aviation-; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Menzies Aviation in Tampa is seeking a responsible Passenger Services Supervisor to coordinate and support a team of agents, ensuring professional and safe performance and on-time operations. You will work across departments and with carriers to meet service standards and resolve delays.

The role requires a High School diploma or GED, leadership ability to supervise 10–15 agents, and flexibility to work varied shifts including weekends and holidays.

Qualifications

• High School diploma or GED required.
• 1 year college certificate or technical school; six months related experience or equivalent.
• Ability to supervise up to 10-15 passenger service agents.
• Must be able to pass pre-employment testing including drug test and a physical.
• Valid driver’s license required.
• Able to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure they perform duties professionally, safely and efficiently.
• Ensure smooth operation through coordination between departments and agencies to achieve on-time performance.
• Monitor, evaluate and recommend training needs and maintain training records for Agents.
• Attend day-to-day administration, including ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaise with Carriers’ representatives to ensure their requirements and standards are met.
• Assist in maintaining staff morale and ensure open communication with staff.
• Cover manpower shortages and assist whenever necessary.
• Other duties as assigned.

Skills

Supervisory skills

Drug test

Lift 70 lbs

Valid driver’s license

Flexible shifts

Education

High School Diploma

Job description

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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