Passenger Service Lead

Menzies Aviation; Tampa, Northern (FL, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Menzies Aviation in Tampa, FL is seeking a dedicated Passenger Services supervisor to coordinate, monitor and support the Passenger Services team, ensuring professional service and safety standards are met in daily operations.

You will assist Passenger Service Agents in their areas, coordinate with carriers and agencies to maintain an on-time operation, supervise 10–15 agents, maintain training records, handle administrative tasks, monitor morale and communications, and cover shortages as

Qualifications

• Must be 18+ with a High school diploma, GED or equivalent work experience.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Ability to supervise up to 10-15 passenger service agents.
• Must pass all pre-employment testing including drug testing and a physical.
• Ability to lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Must be able and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure professional, safe and efficient performance.
• Ensure a smooth operation through coordination between department and agencies for an on-time operation.
• Monitor, evaluate and train staff; maintain training records for Agents.
• Attend to day-to-day administration (ordering supplies, improving staff procedures, communications, investigating problems).
• Liaise with Carriers’ representatives to meet requirements and standards.
• Assist in maintaining staff morale and open communication with staff.
• Cover manpower shortages and/or assist whenever necessary.
• Other duties as assigned.

Skills

Supervision

Customer service

Communication

Safety awareness

Multitasking

Education

High School diploma

Job description

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays.

Education

High School or better.

Licenses & Certifications

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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