Bilingual Passenger Service Lead

Menzies Aviation; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Menzies Aviation Tampa is seeking a Passenger Services Supervisor to coordinate and support the Passenger Services team at the airport. You will guide agents to maintain professionalism, safety, and on-time performance while ensuring excellent customer service.

The role requires overseeing up to 10-15 agents, coordinating with carriers, handling training records, ordering supplies, and solving operational issues. A high school diploma and eligibility to work in the U.S.

Qualifications

• Must be 18+ with a high school diploma or GED or equivalent work experience.
• One year college certificate or technical school with related experience or equivalent.
• Able to supervise 10-15 passenger service agents.
• Able to pass pre-employment testing including drug test and physical.
• Capable of lifting up to 70 lbs safely.
• Must hold a valid state driver's license.
• Flexible to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents to perform duties professionally, safely and efficiently.
• Ensure smooth operations through coordination with departments and agencies.
• Monitor, evaluate and recommend training; maintain training records.
• Handle day-to-day administration: order supplies, improve procedures and communications, investigate delays.
• Liaise with Carrier representatives to meet requirements and standards.
• Support staff morale with open communication.
• Cover manpower shortages and assist as needed.
• Other duties as assigned.

Skills

Supervisory experience

Physical ability

Flexible scheduling

Driver's license

Customer service

Education

High school diploma or GED

College certificate/technical school

Job description

Essential Duties and Responsibilities:

• Co-ordinate, monitor and support the Passenger Services team.


• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carriers standards.


• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation


• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.


• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.


• Liaison with Carriers representatives to ensure their requirements and standards are being met


• Assist in maintaining staff morale and have clear and open communication with staff


• Cover any manpower shortages and/or assist whenever necessary


• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience


• One year college certificate or technical school, six months related experience or equivalent combination of education and experience


• Ability to supervise up to 10-15 passenger service agents


• Must be able to pass all pre-employment testing to include drug testing and a physical


• Ability to safely lift up to 70 lbs.


• Must maintain a valid state drivers license


• Must be able and flexible to work variables shifts including weekends and holidays.