Account Supervisor Bilingual ($21 - $23)

Menzies Aviation; Tampa, Northern (FL, KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Paid vacation/sick

401K

Employee assistance

Prepaid legal

Identity theft protection

Pet insurance

Job summary

Menzies Aviation in Tampa, FL is seeking a Passenger Service Supervisor to lead a team of passenger service representatives and ensure top-tier customer service and smooth operations.

You'll direct daily tasks, train staff, and coordinate with other departments, while handling luggage and maintaining security procedures. This full-time, on-site role requires bilingual English/Spanish abilities and flexibility to work weekends.

Qualifications

• High School diploma or better required.
• Must be able to work on-site at airport locations.
• Bilingual English/Spanish required.
• Ability to supervise a team of 10-15 passenger service representatives.
• Must have a valid driver’s license.
• Willing to work weekends and holidays.
• Proficient in English read/write.
• Must pass pre-employment drug test and physical.

Responsibilities

• Provide day-to-day direction to passenger service representatives.
• Oversee team performance to ensure customer service and operational efficiency.
• Assign employees to front counter or airline account.
• Train employees and ensure policy adherence.
• Interface with other departments to resolve service issues.
• Handle customer complaints and ensure positive resolutions.
• Assist with luggage handling as needed.

Skills

Leadership

Customer service

Bilingual English/Spanish

Driver's license

Flexible shifts

Physical stamina

Computer literacy

Team supervision

Pre-employment testing

Education

High School or better

Job description

Job Category: Airport Operations

Requisition Number: PASSE024006

• Posted : August 19, 2026
• Full-Time
• On-site
• Rate : $21 USD per hour

Locations

Showing 1 location

As a Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times.

Position Highlights:

• Leadership Responsibility: Provide guidance and direction to passenger service representatives to ensure smooth daily operations

Essential Duties and Responsibilities

• Assigns employees to work specific jobs at front counter or airline account
• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
• Trains employees on specifics or assigns employees to work with an experienced representative
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
• Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
• Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
• Promptly handles all customer service complaints with a focus on positive resolution

Required Skills

• Ability to supervise up to 10-15 passenger service representatives
• Maintain a valid driver’s license
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Must be available and flexible to work variable shifts including weekends and holidays
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must be able to speak, read and write in English proficiently
• Must have strong verbal and written communication skills
• Knowledgeable of computer software programs
• Must be able to pass all pre-employment testing to include a drug test and a physical
• Must be Bilingual (English and Spanish) required
• Health Plans through Maritain Health that offer a variety of coverage
• Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation / Sick (fulltime employees)
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan

Education

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.