Bilingual Passenger Service Lead

Menzies-Aviation-; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Menzies Aviation Tampa is seeking a Passenger Services Supervisor to coordinate and support the Passenger Services team. You will assist Passenger Service Agents to ensure duties are performed professionally, safely and efficiently in line with company standards.

You will oversee on-time operation through liaison with carriers, monitor training needs, maintain records, handle day-to-day admin, and cover staffing shortages.

Qualifications

• High school diploma or equivalent.
• One year college certificate or technical school, six months related experience or equivalent.
• Ability to supervise up to 10-15 passenger service agents.
• Must be able to pass all pre-employment testing including drug testing and a physical.
• Ability to lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Must be able and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs and maintain training records for Agents.
• Attend to day-to-day administration: ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are met
• Assist in maintaining staff morale and ensure clear communication with staff
• Cover manpower shortages and assist whenever necessary
• Other duties as assigned

Skills

Supervise 10-15 agents

Drug test clearance

Lift 70 lbs

Driver's license

Weekend/holiday shifts

Education

High school diploma or equivalent

Certificate/technical school (1 year)

Job description

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Required Skills:

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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