Passenger Service Agent

Menzies Aviation; Northern (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

Menzies Aviation is seeking an airport customer service professional to handle ticketing, check-in, and boarding procedures at the Kentucky airport. You will assist passengers, including those with special needs and unaccompanied minors, while maintaining high safety and security standards.

Responsibilities include coordinating with flight crews, handling baggage routing, and ensuring compliance with regulatory requirements.

Qualifications

• High School diploma or equivalent required.
• Must pass physical abilities and drug test.
• Must be able to read, write and speak English fluently.

Responsibilities

• Responsible for staff scheduling, leadership development and employee accountability.
• Complete check-in procedures including reservations, ticketing, seat assignments, and airport announcements.
• Assist customers with special needs and unaccompanied minors.
• Operate jetways and manage aircraft doors at heights.
• Read and interpret weight/balance loading instructions and cargo routing tags.
• Ensure safety and security to government standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Tools

Computer literacy

Job description

• Responsible for staff scheduling, leadership development and employee accountability.
  Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
  Assist customers with special needs and unaccompanied minors.
  When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
  Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
  Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
  Perform other duties as assigned.
• Requirements
• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must pass physical abilities and drug test.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.

Knowledge of computer software programs

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.