Bilingual Passenger Service Agent — Gate & Ticketing

AGI Ground; Newark (NJ); On-site; USD 19,000 - 34,000; Full time

Job summary

AGI Ground is seeking a friendly Passenger Service Agent to assist travelers at the ticket counter, gate, and boarding areas. You will help with reservations, ticketing, baggage handling, and answering travel questions while ensuring safety and compliance with airline procedures.

Ideal candidates are bilingual in English and Spanish, with a focus on delivering first-class customer service in a fast-paced environment. Training and uniform are provided as part of the role.

Qualifications

• Must be bilingual in English and Spanish.
• Excellent communication skills with passengers and crew.
• Ability to stay calm and professional in busy environments.

Responsibilities

• Provide exceptional customer service at ticket counters, gate, and during boarding.
• Handle reservations, ticketing, and baggage related tasks per airline standards.
• Answer passenger questions with travel information and assist with special requests.
• Coordinate with flight crew and ground staff to ensure smooth passenger movement.
• Maintain safety and security procedures and report hazards as required.

Skills

Bi-lingual English/Spanish

Job description

AGI Ground is seeking a friendly Passenger Service Agent to assist travelers at the ticket counter, gate, and boarding areas. You will help with reservations, ticketing, baggage handling, and answering travel questions while ensuring safety and compliance with airline procedures.

Ideal candidates are bilingual in English and Spanish, with a focus on delivering first-class customer service in a fast-paced environment. Training and uniform are provided as part of the role.