Bilingual Airport Customer Service Agent

Alliance Ground International; Newark (NJ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision coverage

Uniforms provided

Travel discounts

401(k)

Job summary

Alliance Ground International (AGI) is seeking a Passenger Service Agent to assist traveling customers with check-in, tickets, baggage, and boarding. The role emphasizes safety, accuracy, and courteous service in a fast-paced environment.

Fluency in English and Spanish is required. AGI offers comprehensive benefits including paid vacation, medical/dental/vision coverage, uniforms, travel discounts, and a 401(k) plan.

Qualifications

• Be at least 18 years old with HS diploma or equivalent.
• Bilingual in English and Spanish.
• Authorized to work in the United States if located in the U.S.

Responsibilities

• Provide first-class customer service at check-in, ticketing, and at gates.
• Handle reservations, tickets, baggage, and related charges.
• Answer passenger inquiries and provide travel information.
• Meet aircraft at gates and manage reservations, standby, and luggage.

Skills

Bi-lingual English/Spanish

Education

High school diploma or equivalent

Job description

Alliance Ground International (AGI) is seeking a Passenger Service Agent to assist traveling customers with check-in, tickets, baggage, and boarding. The role emphasizes safety, accuracy, and courteous service in a fast-paced environment.

Fluency in English and Spanish is required. AGI offers comprehensive benefits including paid vacation, medical/dental/vision coverage, uniforms, travel discounts, and a 401(k) plan.