Bilingual Passenger Service Agent — Elevate Travel Experience

Swissport International AG; New York (NY); On-site; USD 42,000 - 47,000; Full time

Job summary

Swissport International AG in New York is seeking a Passenger Service Agent to provide essential passenger services, including reservations, ticketing, baggage handling, and check-in. The role requires bilingual proficiency (English plus Hebrew, Chinese, or Russian) and a passion for customer service.

The expected pay rate is $21.25/hr, with opportunities to support VIPs and special passenger needs. Responsibilities include verifying documents, issuing boarding passes, managing baggage, and

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication abilities.
• Must be bilingual: English plus Hebrew, Chinese (Mandarin/Cantonese), or Russian.

Responsibilities

• Inspect and verify passenger documents and eligibility.
• Issue boarding passes and rebook passengers affected by delays.
• Process baggage and calculate any applicable fees.
• Assist passengers through check‑in, boarding, and special needs support.
• Guide passengers through Customs, Immigration, and security procedures.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma

Tools

Ticketing software

Job description

Swissport International AG in New York is seeking a Passenger Service Agent to provide essential passenger services, including reservations, ticketing, baggage handling, and check-in. The role requires bilingual proficiency (English plus Hebrew, Chinese, or Russian) and a passion for customer service.

The expected pay rate is $21.25/hr, with opportunities to support VIPs and special passenger needs. Responsibilities include verifying documents, issuing boarding passes, managing baggage, and