JFK Bilingual Passenger Service Agent

Swissport International AG; New York (NY); On-site; USD 42,000 - 47,000; Full time

Job summary

Swissport International AG in New York is seeking a Passenger Service Agent to provide essential passenger services, including reservations, ticketing, baggage handling, and check-in. The role requires bilingual proficiency (English plus Hebrew, Chinese, or Russian) and a passion for customer service.

The expected pay rate is $21.25/hr, with opportunities to support VIPs and special passenger needs. Responsibilities include verifying documents, issuing boarding passes, managing baggage, and

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication abilities.
• Must be bilingual: English plus Hebrew, Chinese (Mandarin/Cantonese), or Russian.

Responsibilities

• Inspect and verify passenger documents and eligibility.
• Issue boarding passes and rebook passengers affected by delays.
• Process baggage and calculate any applicable fees.
• Assist passengers through check‑in, boarding, and special needs support.
• Guide passengers through Customs, Immigration, and security procedures.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma

Tools

Ticketing software

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.25/hr.

REQUIRED: This role is bilingual - To be considered for this role you must be able to speak, read and write in English in addition to one of the following languages below

• Hebrew
• Chinese (Mandarin / Cantonese)
• Russian

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.