Bilingual Passenger Experience Agent (Spanish/English)

Swissport; Austin (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation

Sick time

Company paid holidays

Job summary

Swissport in Austin, TX is seeking a friendly Passenger Service Agent to deliver exemplary customer service across reservations, ticketing, baggage handling and check-in operations. You will greet passengers, assist with special needs and coordinate with teams to ensure smooth departures.

Requirements include a high school diploma or GED, strong communication skills, and a passion for service. Proficiency in English is required; additional languages are a plus.

Qualifications

• High School diploma or GED.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills in country-specific language.
• Additional languages desirable.
• Commitment to continuous improvement.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
• Produce all required, work-related documentation.
• Other duties as assigned.

Skills

Customer service

Communication skills

Additional languages desirable

Education

High School Diploma or GED

Job description

Swissport in Austin, TX is seeking a friendly Passenger Service Agent to deliver exemplary customer service across reservations, ticketing, baggage handling and check-in operations. You will greet passengers, assist with special needs and coordinate with teams to ensure smooth departures.

Requirements include a high school diploma or GED, strong communication skills, and a passion for service. Proficiency in English is required; additional languages are a plus.