AUS Bilingual Passenger Service Agent (Spanish/English)

Swissport; Austin (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation

Sick time

Company paid holidays

Job summary

Swissport in Austin, TX is seeking a friendly Passenger Service Agent to deliver exemplary customer service across reservations, ticketing, baggage handling and check-in operations. You will greet passengers, assist with special needs and coordinate with teams to ensure smooth departures.

Requirements include a high school diploma or GED, strong communication skills, and a passion for service. Proficiency in English is required; additional languages are a plus.

Qualifications

• High School diploma or GED.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills in country-specific language.
• Additional languages desirable.
• Commitment to continuous improvement.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
• Produce all required, work-related documentation.
• Other duties as assigned.

Skills

Customer service

Communication skills

Additional languages desirable

Education

High School Diploma or GED

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.63/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement