Bilingual Parts Specialist – Customer Service Pro

O'Reilly Automotive; Magnolia (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k from Day One

Medical, Dental, Vision

FSA

Health/Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management in daily tasks. Fluency in multiple languages is welcomed; bilingual candidates encouraged to apply.

The role emphasizes customer service, product knowledge, cash handling, returns, and in-store services such as battery tests and wiper installations. Occasional delivery duties may be required, with driving eligibility.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Greet customers, assist with merchandise selection, and support installers and professionals as needed.
• Handle cash, checks, credit card transactions, exchanges and returns per policy.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker, planogram updates, stocking shelves, and counter merchandise.
• Perform in-store services (battery tests, wiper installs, etc.) and comply with training.
• Occasionally drive a delivery vehicle when needed, with driving-eligibility on record.

Skills

Customer service

Multitask

Bilingual (Spanish helpful)

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management in daily tasks. Fluency in multiple languages is welcomed; bilingual candidates encouraged to apply.

The role emphasizes customer service, product knowledge, cash handling, returns, and in-store services such as battery tests and wiper installations. Occasional delivery duties may be required, with driving eligibility.