Bilingual Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Grayson (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Paid Time Off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Grayson, KY is seeking a Parts Specialist to deliver high-quality service to retail and installer customers. You will support store management, greet customers, and assist with merchandise selection and related selling.

The role involves handling cash transactions, processing returns, and providing phone support per policy. Bilingual applicants are encouraged, with opportunities for training and career growth.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Ability to multitask while assisting in-store and on the phone.
• Bilingual candidates encouraged to apply; Spanish helpful.

Responsibilities

• Greet customers and assist with merchandise selection
• Support professional customers and installers as needed
• Answer store phone per policy, quote prices and upsell related items
• Process cash, checks, and credit transactions securely
• Handle exchanges/returns per policy and resolve complaints
• Assist with stock, planograms, and daily store tasks
• Operate tools/equipment after training; perform in-store services
• Occasional delivery driving as needed

Skills

Outstanding customer service

Multitasking

Alphanumeric sequence matching

Education

ASE certification

Tools

Weatherly index system

Automotive parts cataloging

Job description

O'Reilly Auto Parts in Grayson, KY is seeking a Parts Specialist to deliver high-quality service to retail and installer customers. You will support store management, greet customers, and assist with merchandise selection and related selling.

The role involves handling cash transactions, processing returns, and providing phone support per policy. Bilingual applicants are encouraged, with opportunities for training and career growth.