Bilingual Parts Specialist: Customer Service & Inventory

O'Reilly Auto Parts; Wilmington (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts in Wilmington, OH is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks, including returns, cash handling, and daily stock updates.

The role emphasizes bilingual communication, strong customer service, multitasking, and adherence to company policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Deliver outstanding, friendly and professional customer service.
• Multitask effectively between phone and in-store.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support professional customers as needed.
• Answer store calls per policy and look up parts.
• Maintain cash drawer and process payments.
• Process exchanges and returns per policies.
• Address customer complaints.
• Assist with stock and shelf maintenance.
• Perform in-store services when allowed.
• Occasional delivery duties as needed.
• All other duties as assigned.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Wilmington, OH is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks, including returns, cash handling, and daily stock updates.

The role emphasizes bilingual communication, strong customer service, multitasking, and adherence to company policies.