Bilingual Parts Specialist - Customer Service & Growth

O'Reilly Automotive Stores, Inc.; South Boston (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Stock purchase plan

Tuition assistance

Career growth

Paid time off

Job summary

O’Reilly Auto Parts in Virginia is seeking a Parts Specialist to deliver high levels of service to both retail and installer customers. You will greet customers, assist with merchandise selection, and support store management with daily tasks.

Bilingual applicants are encouraged to apply and you’ll handle phone inquiries, price lookups, and related selling activities. The role requires accurate cash handling, returns processing, and maintaining a positive customer experience.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists as needed.
• Answer store calls, look up parts and quote prices, offering the Low-Price Guarantee.
• Maintain cash drawer, accept payments, and process credit card transactions.
• Handle exchanges and returns per company policy.
• Stock and front merchandise, assist with planogram updates and daily operations.
• Perform in-store services and occasional local deliveries as needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts in Virginia is seeking a Parts Specialist to deliver high levels of service to both retail and installer customers. You will greet customers, assist with merchandise selection, and support store management with daily tasks.

Bilingual applicants are encouraged to apply and you’ll handle phone inquiries, price lookups, and related selling activities. The role requires accurate cash handling, returns processing, and maintaining a positive customer experience.