Bilingual Parts Specialist — Customer Service & Growth

O'Reilly Automotive; Duluth (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k Plan

Health Insurance

FSA

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to deliver top-tier service to retail and installer customers. You will greet shoppers, guide selections, process transactions, and support store management with assigned tasks. Bilingual candidates are encouraged to apply and help expand service reach.

Compensation ranges hourly and may include performance premiums. The role emphasizes accurate lookups, friendly service, and teamwork in a dynamic retail environment.

Qualifications

• Proven ability to deliver outstanding, friendly customer service.
• Ability to multitask, handling store and phone customers simultaneously.
• Capable of quickly matching alphanumeric sequences in parts lookups.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Process exchanges and returns per policy and issue credits.
• Handle cash, checks, and credit card transactions securely.
• Answer store calls, lookup parts, and quote prices.
• Assist with stocking, planograms, and image updates.
• Occasionally drive a delivery vehicle as needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts seeks a Parts Specialist to deliver top-tier service to retail and installer customers. You will greet shoppers, guide selections, process transactions, and support store management with assigned tasks. Bilingual candidates are encouraged to apply and help expand service reach.

Compensation ranges hourly and may include performance premiums. The role emphasizes accurate lookups, friendly service, and teamwork in a dynamic retail environment.