Bilingual Parts Specialist – Customer Care Expert

O'Reilly Auto Parts; Midfield (AL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Flexible Spending Account (FSA)

Career growth opportunities

Stock Purchase Plan

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management. Bilingual candidates are encouraged to apply, and you will help with stock, pricing, and related selling while ensuring customer satisfaction.

You will greet customers, assist with merchandise selection, handle cash and transactions, and support training and warranties.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Promote customer service programs and related selling.
• Assist professional customers as needed and directed.
• Process exchanges/returns per policy and resolve complaints.
• Operate store equipment and assist with stock and planogram updates.

Skills

Customer service

Multitasking

Bilingual welcome

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management. Bilingual candidates are encouraged to apply, and you will help with stock, pricing, and related selling while ensuring customer satisfaction.

You will greet customers, assist with merchandise selection, handle cash and transactions, and support training and warranties.