Bilingual Parts Specialist | Customer Service & Auto Parts

O'Reilly Auto Parts; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers in our South Bend store. The role supports store management, processes transactions, and assists with inventory and in-store services as needed.

Bilingual candidates are encouraged to apply to better serve our diverse customer base. The position emphasizes customer-first interactions, accuracy in cash handling, and collaboration with managers and technicians.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Handle cash drawer, payments, and credit card transactions per policy.
• Process exchanges and returns for credit per policies.
• Address and resolve customer complaints in a friendly manner.
• Stock shelves, fronting/facing, and planogram updates; operate freight handling.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers in our South Bend store. The role supports store management, processes transactions, and assists with inventory and in-store services as needed.

Bilingual candidates are encouraged to apply to better serve our diverse customer base. The position emphasizes customer-first interactions, accuracy in cash handling, and collaboration with managers and technicians.