Bilingual Parts Specialist - Auto Parts & Customer Service

O'Reilly Auto Parts; Lafayette (IN); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Zusammenfassung

O'Reilly Auto Parts in Lafayette, IN is seeking a Parts Specialist to deliver high‑level service to retail and installer customers, while supporting store management in daily tasks.

You will greet customers, assist with merchandise selection, handle sales, returns, and store services, and participate in training. Bilingual candidates are encouraged to apply; relevant experience with automotive parts is a plus.

Qualifikationen

• Must provide outstanding, friendly and professional customer service.
• Ability to multitask, handling customers on the phone and in store simultaneously.
• Ability to quickly match alphanumeric sequences.

Aufgaben

• Greet retail and installer customers promptly in a friendly manner and aid in merchandise selection.
• Assist managers and installer service specialists in serving professional customers as needed.
• Answer store calls per policy, lookup parts and quote prices, and promote related items and the Low-Price Guarantee.
• Handle cash drawer, accept payments, make change, and process credit card transactions.
• Process exchanges and returns for credit in line with policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, stocking shelves, and store upkeep.
• Perform daily operational tasks such as merchandise returns to distribution, stock counts, and cycle counts.
• Provide in-store services (as allowed) like installing wipers, testing batteries, and scanning for codes.
• Occasionally operate delivery vehicle when business needs require.

Kenntnisse

Customer service

Multitasking

Alphanumeric matching

Jobbeschreibung

O'Reilly Auto Parts in Lafayette, IN is seeking a Parts Specialist to deliver high‑level service to retail and installer customers, while supporting store management in daily tasks.

You will greet customers, assist with merchandise selection, handle sales, returns, and store services, and participate in training. Bilingual candidates are encouraged to apply; relevant experience with automotive parts is a plus.