Bilingual Parts Specialist — Customer Champion

O'Reilly Auto Parts; Sumter (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, dental, vision insurance

Employee health programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to deliver high‑level service to retail and installer customers. You will greet customers, assist with merchandise selection, process transactions, and support store management in daily operations.

Bilingual candidates are encouraged to apply; emphasis on accuracy, teamwork, and adherence to company policies. The role includes returns, stocking, and occasional driving as needed.

Qualifications

• Must be able to quickly locate parts by alphanumeric codes.
• Provide friendly, professional service to customers in-store and by phone.
• Capable of multitasking with phone and in-store duties.

Responsibilities

• Promote customer service programs and assist with related selling.
• Greet customers and help select merchandise in-store.
• Assist professional customers and installers as needed.
• Process transactions and manage cash drawer securely.
• Handle exchanges and returns per policy.
• Address customer complaints in a courteous manner.
• Support daily store operations including stocking and planograms.

Skills

Customer service

Multitasking

Alphanumeric lookup

Bilingual desired

Education

ASE certification

Job description

O'Reilly Auto Parts seeks a Parts Specialist to deliver high‑level service to retail and installer customers. You will greet customers, assist with merchandise selection, process transactions, and support store management in daily operations.

Bilingual candidates are encouraged to apply; emphasis on accuracy, teamwork, and adherence to company policies. The role includes returns, stocking, and occasional driving as needed.