Bilingual Parts Specialist: Customer Care & Auto Parts

O'Reilly Auto Parts; Flint (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employ

Starting Day One Medical, Dental, &amp

Team Member Health/Wellbeing Programs

Tuition Educational AssistancePrograms

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers in a fast-paced store environment. You will support store management, promote customer service programs, greet customers, and assist with merchandise selection.

The role includes handling cash and credit transactions, processing exchanges, addressing complaints, and supporting daily stock and image updates. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Ability to multitask between in-store and phone interactions.

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist professional customers and installers as needed.
• Handle cash, checks, and credit payments securely.
• Process exchanges and returns per policy.
• Answer store calls and provide quotes and upsell.
• Perform daily store tasks and light maintenance.

Skills

Customer service

Multitasking

Bilingual

Tools

Weatherly index system

Parts cataloging

POS system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers in a fast-paced store environment. You will support store management, promote customer service programs, greet customers, and assist with merchandise selection.

The role includes handling cash and credit transactions, processing exchanges, addressing complaints, and supporting daily stock and image updates. Bilingual candidates are encouraged to apply.