Bilingual Parts Specialist: Customer Care & Parts

O'Reilly Auto Parts; Mandan (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Stock purchase plan

401k starting day one

Medical, dental, and vision insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers and to support store management with assigned tasks. Bilingual candidates are encouraged to apply.

The role includes greeting customers, assisting with merchandise selection, handling cash and card payments, processing returns, and participating in daily stock and planogram updates. O'Reilly emphasizes growth and internal promotion.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Support professional customers (installers) as needed and directed.
• Handle cash drawer, accept payments, and process credit card transactions.
• Process exchanges and returns per policy, with a friendly approach.
• Address and resolve customer complaints promptly and professionally.
• Assist with daily store operations, stocking shelves, and planogram updates.
• Perform in-store services and basic vehicle-related demos as trained.
• Occasionally drive a delivery vehicle when business needs require.
• All other duties as assigned.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers and to support store management with assigned tasks. Bilingual candidates are encouraged to apply.

The role includes greeting customers, assisting with merchandise selection, handling cash and card payments, processing returns, and participating in daily stock and planogram updates. O'Reilly emphasizes growth and internal promotion.