Bilingual Parts & Service Specialist (Installer)

O'Reilly Auto Parts; Texas; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, and vision insurance

Tuition assistance programs

Stock purchase plan

Paid time off

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter and oversee daily delivery team activities. You will ensure accurate order processing, timely deliveries, and proper vehicle service records.

The role emphasizes strong mechanical knowledge, good communication, and willingness to work across front and back-of-house duties. Bilingual candidates are encouraged to apply and growth opportunities exist within the company.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Bilingual candidates encouraged to apply.
• ASE Certification is desirable.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders by phone and online, invoice, pick and stage parts for delivery.
• Direct delivery specialists to ensure timely deliveries.
• Ensure delivery vehicles are serviced and inspected; record daily mileages.
• Collaborate with Sales Specialists and Territory Managers to provide superior service.
• Verify parts and cores are billed before customers leave the store.
• Ensure returns for cores and warranty are picked up and credited promptly.
• Assist on front or retail counters as needed; support backroom duties.
• Process customer labor claims quickly and efficiently.
• Perform all other duties as assigned.

Skills

Mechanical knowledge

Communication skills

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter and oversee daily delivery team activities. You will ensure accurate order processing, timely deliveries, and proper vehicle service records.

The role emphasizes strong mechanical knowledge, good communication, and willingness to work across front and back-of-house duties. Bilingual candidates are encouraged to apply and growth opportunities exist within the company.