Bilingual Installer & Parts Service Specialist

O'Reilly Auto Parts; Lincoln (NE); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist who combines strong mechanical knowledge with customer service to support professional customers at the installer counter. You will oversee delivery coordination and ensure accurate, timely order fulfillment.

This role emphasizes teamwork with Sales Specialists and delivering high-quality service, including vehicle maintenance oversight and efficient handling of returns and warranty parts. Bilingual applicants encouraged.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders over the phone and online, invoice orders, direct delivery/parts staging.
• Ensure delivery vehicles are serviced and maintained per company standards.
• Verify vehicle inspections are completed on time and daily mileages are entered.
• Collaborate with Sales Specialists to provide superior service to professional customers.
• Ensure all product/merchandise, including warranty parts, are billed before customers leave.
• Assist on front counter and backroom duties as needed.
• Support with customer labor claims processing.

Skills

Mechanics

Communication skills

Spanish

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist who combines strong mechanical knowledge with customer service to support professional customers at the installer counter. You will oversee delivery coordination and ensure accurate, timely order fulfillment.

This role emphasizes teamwork with Sales Specialists and delivering high-quality service, including vehicle maintenance oversight and efficient handling of returns and warranty parts. Bilingual applicants encouraged.