Bilingual Parts & Installer Service Specialist

3M HEALTHCARE; Lindsay (CA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter. The role oversees daily activity of the delivery team to ensure accurate and timely order delivery, with emphasis on service quality and efficiency.

The candidate should have a strong mechanics background, good communication skills, and knowledge of automotive repairs. Spanish language ability is highly desired; bilingual candidates are encouraged to apply.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs (desired).
• ASE Certification (desired).
• Fluency in multiple languages, with Spanish highly desired.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, direct efforts to pick and stage parts for delivery, and route delivery staff to ensure timely and accurate deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure all vehicle inspections are completed on time and daily mileages entered into fleet devices.
• Coordinate with Sales Specialists/Territory Managers to provide superior service to professional customers.
• Verify all product/merchandise are billed before customers leave the store.
• Ensure returns are picked up and credited promptly and inspected for warranty abuse.
• Assist on front counter and retail counter as needed; perform backroom duties as needed.
• Assist with customer labor claims and ensure processing is quick and efficient.
• All other duties as assigned.

Skills

Mechanics

Communication

Hands-on repair

ASE certification

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter. The role oversees daily activity of the delivery team to ensure accurate and timely order delivery, with emphasis on service quality and efficiency.

The candidate should have a strong mechanics background, good communication skills, and knowledge of automotive repairs. Spanish language ability is highly desired; bilingual candidates are encouraged to apply.