Bilingual Paint Store Specialist (2 Locations)

The Sherwin-Williams Company; Hampton (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support two stores in Virginia, Newport News and Hampton. You will assist wholesale and retail customers, answer questions about products, and recommend solutions to maximize customer satisfaction.

Responsibilities include processing sales, stocking displays, tinting and mixing products, and supporting deliveries while maintaining store standards and meeting sales goals.

Qualifications

• Must be at least eighteen (18) years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English and Spanish.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and pricing formulas.
• Pull products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist deliveries as needed.
• Stay knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Cash handling

Inventory control

Education

High School diploma or GED

Tools

POS software

Tinting equipment

Stock management systems

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support two stores in Virginia, Newport News and Hampton. You will assist wholesale and retail customers, answer questions about products, and recommend solutions to maximize customer satisfaction.

Responsibilities include processing sales, stocking displays, tinting and mixing products, and supporting deliveries while maintaining store standards and meeting sales goals.