Bilingual Paint Store Customer Service Specialist

Sherwin-Williams; Birmingham (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to maximize customer satisfaction and store sales. The role involves handling transactions, maintaining product knowledge, and contributing to a high-quality store environment.

Qualified applicants should be 18+, authorized to work in the United States, able to read/write/spell in English and Spanish, possess a valid

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends as scheduled.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Assist in making deliveries, as needed.

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to maximize customer satisfaction and store sales. The role involves handling transactions, maintaining product knowledge, and contributing to a high-quality store environment.

Qualified applicants should be 18+, authorized to work in the United States, able to read/write/spell in English and Spanish, possess a valid