Bilingual Customer Service & Paint Solutions Specialist

Sherwin-Williams; Charlottesville (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Charlottesville, VA is seeking a Customer Service Specialist to assist customers, determine needs, recommend products, and handle transactions with accuracy. You will work toward monthly and quarterly sales goals while upholding store standards and delivering friendly, knowledgeable service.

Candidates should be fluent in English, able to read and write Spanish as needed, and able to lift merchandise up to 70 lbs.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in Charlottesville, VA is seeking a Customer Service Specialist to assist customers, determine needs, recommend products, and handle transactions with accuracy. You will work toward monthly and quarterly sales goals while upholding store standards and delivering friendly, knowledgeable service.

Candidates should be fluent in English, able to read and write Spanish as needed, and able to lift merchandise up to 70 lbs.