Bilingual Customer Service Pro (Spanish/English)

Sherwin-Williams; Midlothian (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams in Midlothian, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns, maintain high product standards, and help achieve store sales goals.

The role requires 18+ years, English and Spanish fluency, a valid driver's license, and the ability to lift up to 50–70 lbs. Store #705098, 10220 Hull St., Midlothian, VA 23112.

Qualifications

• Must be able to read, write, comprehend and communicate in English.
• Must be able to read, write, comprehend and communicate in Spanish.
• Strong customer service and sales orientation required.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English

Spanish

Customer service

Education

High School diploma or GED

Job description

Sherwin-Williams in Midlothian, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns, maintain high product standards, and help achieve store sales goals.

The role requires 18+ years, English and Spanish fluency, a valid driver's license, and the ability to lift up to 50–70 lbs. Store #705098, 10220 Hull St., Midlothian, VA 23112.