Bilingual Paint Retail Specialist – Multi-Location

The Sherwin-Williams Company; Hiawatha (IA); On-site; USD 18,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company is hiring a Customer Service Specialist to serve customers in a Cedar Rapids area store, including in-person and phone interactions. You will determine needs, recommend products, resolve concerns, and strive for high client satisfaction while helping meet store sales goals.

The role requires 18+, work authorization, English and Spanish literacy, a valid driver's license, and the ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Qualifications

• Minimum age of 18 years.
• Lawful work authorization in the country of employment.
• Ability to read/write/communicate in English.
• Ability to read/write/communicate in Spanish.
• Valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees: meets expectations rating and HR Cloud courses completed.

Responsibilities

• Deliver high levels of customer satisfaction through sales service.
• Assist customers in person and by phone, identifying needs and products.
• Build trusted relationships with wholesale and retail customers.
• Process sales transactions accurately per policies.
• Pursue monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull products from floor or warehouse and stock displays.
• Tint and mix products per customer specs.
• Load/unload delivery trucks and assist deliveries as needed.
• Keep areas in-stock and presentable and maintain equipment cleanliness.
• Remain knowledgeable on products and discuss options.
• Adhere to inventory control procedures and suggest sales improvements.

Skills

English proficiency

Spanish proficiency

Customer service

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is hiring a Customer Service Specialist to serve customers in a Cedar Rapids area store, including in-person and phone interactions. You will determine needs, recommend products, resolve concerns, and strive for high client satisfaction while helping meet store sales goals.

The role requires 18+, work authorization, English and Spanish literacy, a valid driver's license, and the ability to lift up to 50 lbs frequently and 70 lbs occasionally.