Bilingual Retail Paint Customer Service Specialist

Sherwin-Williams; Athens (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams in the United States is seeking a Customer Service Specialist to assist wholesale and retail customers by identifying needs, answering questions about products, and recommending the right solutions to maximize satisfaction and sales. You will handle in-person and phone inquiries, process transactions accurately, and stay informed on product features to provide knowledgeable guidance.

You will also contribute to inventory and displays, maintain accurate records, and support

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Job description

Sherwin-Williams in the United States is seeking a Customer Service Specialist to assist wholesale and retail customers by identifying needs, answering questions about products, and recommending the right solutions to maximize satisfaction and sales. You will handle in-person and phone inquiries, process transactions accurately, and stay informed on product features to provide knowledgeable guidance.

You will also contribute to inventory and displays, maintain accurate records, and support