Bilingual Paint & Customer Service Specialist (Retail)

The Sherwin-Williams Company; Rapid City (SD); On-site; USD 21,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to work at Store #721467 in Rapid City, SD. You will assist customers in selecting products, answer questions, and drive sales while maintaining store standards and product knowledge.

You will handle transactions, stock shelves, tint/mix products as needed, and support deliveries. The role requires strong communication in English and Spanish and a willingness to work evenings or weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to work at Store #721467 in Rapid City, SD. You will assist customers in selecting products, answer questions, and drive sales while maintaining store standards and product knowledge.

You will handle transactions, stock shelves, tint/mix products as needed, and support deliveries. The role requires strong communication in English and Spanish and a willingness to work evenings or weekends.