Bilingual Paint Store CSR — Spanish & English

The Sherwin-Williams Company; Willowick (OH); Sur place; USD 19 000 - 26 000; Plein temps

Résumé du poste

The Sherwin-Williams Company is seeking Customer Service Specialists to serve wholesale and retail customers near Willowick, OH. You will determine customer needs, answer questions about Sherwin-Williams products, and recommend the right solutions while ensuring high levels of satisfaction and contributing to store sales goals.

This is a full-time role within 15 miles of Store #701910 at 30000 Lake Shore Blvd., Willowick, OH 44094.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, comprehend, and communicate in English; Spanish proficiency preferred.

Responsabilités

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Connaissances

Customer service

Sales

Communication

Bilingual English/Spanish

Formation

High School diploma or GED

Outils

Tinting equipment

Description du poste

The Sherwin-Williams Company is seeking Customer Service Specialists to serve wholesale and retail customers near Willowick, OH. You will determine customer needs, answer questions about Sherwin-Williams products, and recommend the right solutions while ensuring high levels of satisfaction and contributing to store sales goals.

This is a full-time role within 15 miles of Store #701910 at 30000 Lake Shore Blvd., Willowick, OH 44094.