Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Kilgore (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist for Store #707701 in Kilgore, TX. You will engage with customers, answer product questions, and recommend the right solutions to boost satisfaction and sales.

Responsibilities include assisting customers, tinting and mixing products, stocking displays, processing transactions, and supporting deliveries as needed. Fluency in English and Spanish is required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, you must have at least a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Stock management

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist for Store #707701 in Kilgore, TX. You will engage with customers, answer product questions, and recommend the right solutions to boost satisfaction and sales.

Responsibilities include assisting customers, tinting and mixing products, stocking displays, processing transactions, and supporting deliveries as needed. Fluency in English and Spanish is required.