Bilingual Paint & Customer Care Specialist

The Sherwin-Williams Company; Harrisburg (Dauphin County); On-site; USD 19,286 - 24,796; Full time

Job summary

The Sherwin-Williams Company in Harrisburg is seeking a Customer Service Specialist to assist customers in person and by phone, recommend paint and related products, and ensure accurate transactions while maintaining store standards.

This role emphasizes delivering excellent service, meeting monthly and quarterly sales goals, staying knowledgeable about product features, and safeguarding customer information and store assets.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin‑Williams, must have a meets expectations rating on the latest appraisal.
• If internal to Sherwin‑Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Product knowledge

Stock management

Education

High School diploma or GED

Tools

Tinting equipment

Cash handling equipment

Job description

The Sherwin-Williams Company in Harrisburg is seeking a Customer Service Specialist to assist customers in person and by phone, recommend paint and related products, and ensure accurate transactions while maintaining store standards.

This role emphasizes delivering excellent service, meeting monthly and quarterly sales goals, staying knowledgeable about product features, and safeguarding customer information and store assets.