Bilingual Paint Store Customer Experience Pro

Sherwin-Williams; Honesdale (Wayne County); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams in Honesdale, PA is seeking a Customer Service Specialist to help wholesale and retail customers find the right paint and supplies. You will assist in-store and over the phone, handle transactions, and ensure a high level of customer satisfaction while contributing to store sales goals.

The role requires English and Spanish proficiency, a valid driver’s license, and physical ability to lift up to 50 lbs frequently. Schedule includes evenings and weekends at Store #1851.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a 'meets expectations' rating and completed HR Cloud eLearning.
• Store location: Store #1851, 250 Grandview Ave, Honesdale, PA 18431.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse; tint and mix as needed.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist with deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and discuss options; comply with inventory procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Bilingual (English/Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Honesdale, PA is seeking a Customer Service Specialist to help wholesale and retail customers find the right paint and supplies. You will assist in-store and over the phone, handle transactions, and ensure a high level of customer satisfaction while contributing to store sales goals.

The role requires English and Spanish proficiency, a valid driver’s license, and physical ability to lift up to 50 lbs frequently. Schedule includes evenings and weekends at Store #1851.